RETURN POLICY
Order Cancellation
You can cancel your order only before it has shipped or entered production. If we approve your cancellation request during that window, we issue a full refund directly to your original payment method.
Once your order ships, cancellation is no longer possible. At that point, you may proceed with a return if the item meets our eligibility criteria.
Changed Mind? (Standard Returns)
If you’d like to return an item because you’ve changed your mind, you have 14 days from the date you received your order to initiate the process. To qualify, the item must be unused, in original condition, and returned with all original packaging intact. You’ll also need to provide proof of purchase — either your order confirmation email or receipt.
We do not accept returns sent directly to the manufacturer. All returns must go through WORDMINDGLOW’s designated process.
Item Arrived Damaged or Wrong?
If your item arrived damaged, incorrect, or incomplete due to a fulfillment error on our part, we cover the full cost of return shipping — no charge to you.
To resolve this:
- Email us at cs@wordmindglow.com with photos of the item and its packaging;
- Keep all original packaging and documentation until we confirm next steps;
- Wait for our reply with specific return instructions and the correct address.
Refund Timing & What to Expect
After we receive and inspect your returned item, and once approval is confirmed, we issue the refund to your original payment method. We complete this processing step within 7 days of approval. How quickly the funds appear in your account depends entirely on your bank or payment provider — not on WORDMINDGLOW.
We don’t charge restocking fees on any approved returns.
What to Do If Your Refund Is Delayed
If your refund hasn’t shown up after a reasonable time, start by checking your bank or payment account activity. Next, contact your credit card provider or financial institution to confirm whether the refund has been processed on their end. Only after completing both of those steps should you reach out to us at cs@wordmindglow.com.
How to Begin — One Required First Step
Always contact us first — never ship anything back without written return instructions and the correct address. Email cs@wordmindglow.com before sending any item. That’s the only way to ensure your return is tracked, accepted, and processed correctly.