FAQS

Your order experience matters — here’s how to handle common situations quickly and clearly.

Need to track your shipment? You’ll receive a shipping confirmation email after dispatch, containing tracking information or a link wherever it’s available — then use the carrier’s system to follow your package’s journey.

Need to update your shipping address? We can help — if your order hasn’t shipped yet. Once packed or dispatched, no changes can be made to the delivery details.

Received something wrong, damaged, or faulty? Report it within 30 days of delivery by sending your order number, the product name or item code, photos showing the issue, and a clear description of what’s not right — we’ll review and assist according to our policies.

Want to adjust your order after checkout? Modifications aren’t possible once checkout is complete, due to our rapid processing workflow — so please double-check all details before submitting.

Planning a return or exchange? Returns must meet our eligibility criteria: items in original condition, with tags attached where applicable, and no visible wear; clearance items are excluded from return. Direct exchanges aren’t offered — approved returns result in a refund or other remedy as outlined in our Return Policy.

Waiting for an out-of-stock item? Restocking decisions are made internally and depend on inventory availability — you can subscribe to restock notifications to be alerted when it’s back.

Forgot to apply a discount code? Reach out promptly with your order number and the valid code — we’ll review your request and provide assistance where available.

We act fast when you reach out with full details — and we appreciate you giving us the right information, right away.